Radiometer – Make an impact on life. The difference between life and death can be just a few minutes. Radiometer’s diagnostic equipment is of crucial importance to doctors all over the world in their effort to diagnose critically ill patients quickly and accurately. From biotech and software specialists to financial controllers and engineers, all 2.000 colleagues are committed and dedicated in their effort to make an impact on the life of others with our high-quality solutions. Radiometer’s leading position in the market has been secured over the last 50 years. Together we continue to raise the bar in acute care and constantly develop in new areas. Radiometer has an annual turnover of DKK 3 billion and is owned by US-based Danaher Corporation.
Description
Customer support – Infrastructure – Service and maintenance
We are looking for a new colleague to our IT Service Desk, who thrives in a dynamic and challenging work environment with many varied daily tasks, along with more proactive projects and service improvements.
We are looking for a person who will participate in driving the necessary changes in the process of further professionalizing the IT service desk and IT support in a global setup – all while being top service minded, positive and outgoing towards colleagues and end users.
The department, IT service desk – Global IT, consists of ten IT supporters who cover business support on IT infrastructure, PC clients and applications in an International and fast developing environment.
While being fully introduced to the daily tasks it is expected that you take active part in the handover while at the same time documenting processes and procedures.
The Job
To become successful, you must thrive in a dynamic environment with many simultaneous tasks and strict deadlines. Your responsibilities will include:
Service desk shifts
Answering all calls and contacts made to the IT service desk – both in written and by phone.
Visitation of all problems and incidents reported to the IT service desk.
Installation of PCs
Installation and setup of all new work stations.
Reinstallations of existing work stations.
Helping end users in relation to installing and setting up software.
General IT-support
Problem handling on end users PCs, cell phones and tablets.
Problem handling on peripheral IT equipment on end users PCs, cell phones and tablets.
Problem handling in relation to print.
Creating user guides for the end user.
Documenting processes and tasks.
Functional end user support.
Advice in relation to the use and procurement of IT.
User administration
Granting and creating network and system access to end users.
Administration of network and system access.
Qualifications
“Constructive Diversity” is one of our core values, and we believe that human diversity creates a dynamic and creative environment. Therefore, we encourage diversity through our recruitment process. However, we believe that the following formal qualifications will improve your chances of success:
Bachelor in IT, IT supporter or Datamatiker or other educational background combined with solid IT experience.
English fluent in speaking and writing, Danish will be considered an advantage.
Professional experience from customer facing position´s.
Professional experience with IT support.
ITIL knowledge.
Broad competencies within IT
Taking responsibility as well as being engaged and committed about what you do is important as well as:
A strong service-oriented approach to work and “customers”
Being outgoing with a good sense of humor
Energetic and self-motivated
Ability to work as an independent team player
Persisting to keep focus on tasks and get them done despite demanding deadlines
We offer you
A unique opportunity to work in the field of medical technologies, where knowledge sharing and professional respect combine to make it both fun and meaningful to go to work. Both in Denmark and abroad you will meet enthusiastic colleagues who take pride in making a difference in a company whose products can truly impact other people’s lives. We offer you ‘freedom with responsibility’, opportunities for further education and training, flextime and a range of other staff benefits.
For further information, please contact Hiring Manager, Business IT, Peter Laue Petersen at tel. +45 38272914.
Interviews will be held as soon as relevant candidates have been identified
…so please do not hesitate to apply. Start the application process by pressing “Apply” and follow the guidelines on our corporate career site. Upload your CV and other relevant documents.
Danaher Corporation Overview
Danaher is a Fortune 200, NYSE-listed, science and technology leader that designs, manufactures and markets innovative products and services to professional, medical, industrial and commercial customers. Our premier brands are among the most highly recognized in each of the markets we serve. The Danaher Business System provides a foundation to our 63,000 associates around the world, serving customers in more than 125 countries. In 2012, we generated $18.3 billion of revenue from five reporting segments: Test & Measurement, Environmental, Dental, Life Sciences & Diagnostics, and Industrial Technologies. For more information please visit our website: http://www.danaher.com.
Organization: Radiometer
Job Function: Information Technology
Primary Location: Europe-Denmark-Hovedstaden-Brønshøj
:
Schedule: Full-time
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