WorldTicket is looking for a customer service consultant to handle the highly diverse day-to-day communication with and support of our airline customers
About WorldTicket
WorldTicket is the leading European supplier and developer of the sales platform Sell-More-Seats® (SMS) for mid-sized and European airlines. SMS is used by the airlines for selling tickets internally, on their website and for integrated sales via travel agencies. WorldTicket is experiencing continued growth and are now facing a process of expanding our Customer Service team.
WorldTicket has approx. 35 employees in Denmark, Ukraine and China and we expect a slight increase in number of employees within the next years. We have a flat company structure in an informal environment, but we are in the process of structuring the organization for handling the increasing growth.
The Position
Due to increasing business activities, we are searching for a customer service consultant with the following responsibilities:
Call, task and service Management: You will be responsible for providing our airline customers with direct customer service, including communication with the customers on a day-to-day basis, troubleshooting, application customization and coordination of contact to 2nd level support.
Maintenance and Release Management: Writing requirements and specifications for change requests. The maintenance and release also involves updates of user manuals and release notes as well as testing of new releases before and after system uploads.
Account Management: You will have responsibilities as an Account Manager for specific customers, including general follow up, service visits, customer satisfaction surveillance etc.
Training of new airline customers, either on site of the customer or on WorldTicket premises.
The position involves hotline support outside normal working hours every 6 weeks.
It should be noted that the position may include travel activity of up to 70 days per year to WorldTicket customers worldwide.
Who are you?
The ideal candidate has customer service, implementation or development experience from a CRS or GDS platform.
You have the drive to work in a smaller but very ambitious company. Flat organizational structure, no assistants, no bureaucracy, high activity level with many simultaneous tasks and many different roles where you quickly move from idea to execution.
WorldTicket offers you a very interesting position in a fast-growing international environment with focus on customers, job satisfaction and results.
In short:
•Excellent communication skills
•Bachelor degree or similar
•Experience from IT customer service centre or reservation/travel industry, i.e. airline or travel agent
•Solid and above average IT user level
•Mastery of English to a negotiation level
WorldTicket offers:
•Salary at a competitive level
•You will be referring to the COO
•An informal working environment in a growth company
•Great challenges related to international expansion
Contact
For further information, please contact COO Per Tversted on ptv@worldticket.net or call +45 3956 3955 begin_of_the_skype_highlighting +45 3956 3955 end_of_the_skype_highlighting. Corporate language is English and applications should be submitted in English. Submit your application to Per Tversted by 25 May 2012.
Reference: http://it.jobindex.dk/cgi/open.cgi?rm=jobtext&id=136113&tid=h357121
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