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IT Support Officer

January 7, 2016 Leave a comment

The British Embassy in Copenhagen is recruiting for a full-time fixed term position of IT Support Officer for a period of up to 12 months.

The successful applicant will be responsible for the day to day running of office IT system and first point of contact for around 50 IT users. The successful candidate will also play a supporting role in IT budget planning and implementation of Crisis and Business Continuity Plans. We are looking for a highly motivated, flexible and customer-oriented individual.

Main Duties
Maintain and support the Embassy network desktop, laptop and IT infrastructure;

  • Embassy point of contact for users IT queries;
  • Provide IT support for Embassy events;
  • Maintain an accurate IT inventory and record of service desk work;
  • Manage user accounts using Microsoft Management Console / Active Directory;
  • Ensure IT system security including, investigation of breaches and compliance with IT Security Procedures;
  • Review, procure, build, install and manage hardware;
  • Administer and maintain LAN’s including Residence network;
  • Administer Embassy fixed line and mobile telephones;

Ensure maximum availability of the IT system by closely monitoring performance and liaising with other IT Support Officers, Regional Support Centre and London Helpdesk.

Ensure maximum availability of the IT system by closely monitoring performance and liaising with other IT Support Officers, Regional Support Centre and London Helpdesk.

Manage and monitor the budget of officially supplied devices.

Identify and manage local IT contractors;

Ensure IT aspects of Business Continuity Plan are kept up to date and tested;

Required Skills & Qualifications

  • Excellent command (both oral and written) of English and good Level of Danish is desirable.
  • Broad knowledge of IT Systems Administration and experience of work in a similar environment.
  • IT Windows Clients, MS Office, Sharepoint and hands on Networking and troubleshooting experience essential. Linux is considered an advantage;
  • Customer oriented individual who is structured, organised and specialist/technical by nature.
  • Approachable, thorough, methodical and self-disciplined with the ability to concentrate on things within your area of expertise.
  • Moderation, consistency and the ability to tie up all the loose ends and finish a job will be of importance.
  • Maintaining quality and standards will be priority.
  • Proactive, using your own initiative to reach innovative solutions and respond to changing priorities.

Terms and conditions
The appointment is subject to security clearance and the successful completion of a probationary period of three months.

Working hours are 35 per week, with an additional hour for lunch, from Monday to Friday.

Applications
All applicants should have the right to live and work in Denmark. The British Embassy does not sponsor work permits.

We expect the successful candidate to be able to start by the beginning of March/April at the latest.

All applicants should submit their CV (in English, up to 2 pages) and covering Letter (in English, no more than 1 page of A4) setting out their motivation for the role and how they meet the above criteria.

Applications should be sent to jobapplications.dnk@fco.gov.uk and the email subject line must be formatted as follows: DNK528

The closing date for applications is the 19 January 2016.

Kindly note that your application will only be considered if:

1 Your application has been sent within the time frame requested.
2 Your application documents are fully in English.
3 Your applications documents are in .pdf format.

Please note that, because of the volume of applications we receive, we will only contact candidates selected for interview. If you do not hear from us you should assume that your application has not been successful.

Please be advised that the Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.

British Diplomatic Missions are equal opportunities employers, dedicated to inclusivity, a diverse workforce and valuing difference.

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